Frequently Asked Questions
Because what you’ve tried so far has been treating the site of the pain — not the source of it. Massage relaxes a muscle. Rest stops the aggravation. But neither one fixes why the pain keeps coming back.
At Chronic Gains, we look at how your entire muscular system is moving and loading. Pain in your knee might be caused by how your hip is functioning. Pain in your shoulder might start in your thoracic spine. We find that root — then we fix it with progressive strength and movement, not passive treatment.
That’s why people who’ve “tried everything” finally get results here.
We don’t make promises we can’t keep — but we’re also not going to give you a vague “it depends.” Book the free 15-minute call and we’ll tell you, straight up, whether we can help and exactly what that would look like.
If we can’t help you, we’ll tell you that too and point you in the right direction. No time wasted on either side.
We’ll be upfront about pricing on the discovery call — it depends on what your situation needs and we won’t quote you something generic without understanding your case first.
What we will say is this: our clients have typically spent months or years on treatments that didn’t fix the root problem. When something actually works — permanently — it tends to pay for itself quickly. 250+ clients have found it worth it. We think you will too.
It’s a 15-minute conversation — no scripts, no sales pitch. You tell us what’s going on, how long it’s been happening, and what you’ve already tried. We ask the right questions and tell you exactly what we’d do to help.
If it’s a good fit and you want to move forward, the next step is an initial assessment at our gym in Bankstown. That’s where we do a full movement and strength assessment to build your programme from the ground up.
It depends on how long the issue has been there and what’s causing it — but we’re not talking years. Most clients notice a real shift within the first few weeks once we’ve identified the root cause and started building the right programme.
We’re focused on results that last, not fast fixes that wear off. That means we do it properly — and properly doesn’t take forever.
No referral needed. You can come straight to us. We also accept multiple funding types — WorkCover, CTP, NDIS, and Private Insurance. Or you can simply book and come in. Whatever works for you, we’ll make it work on our end.
Yes — and it’s one of the most underused supports in an NDIS plan. If your plan includes Improved Daily Activities or Improved Health & Wellbeing funding, you can use it to see us directly. No need to go through your GP first.
Our NDIS exercise physiology service is built around your individual goals — whether that’s building independence, improving mobility, or managing a specific condition. We work with self-managed, plan-managed, and agency-managed participants. Not sure if it applies to your plan? Call us and we’ll help you figure it out.
Yes. Exercise physiology is a covered allied health service under WorkCover NSW and CTP claims. Once your claim is accepted and you have a referral from your treating doctor, we can see you with little to no out-of-pocket cost — the insurer covers it.
We’re experienced in working within these schemes, including the paperwork and progress reporting that insurers require. If you’re not sure where you’re at with your claim or what you need to bring, just call us and we’ll help you work it out. You can also check our WorkCover and CTP funding information for a full breakdown.
Yes. If you hold a DVA Gold or White Card, exercise physiology is a covered service — and it’s one that many veterans don’t realise they’re entitled to. You’ll need a referral from your GP, and the DVA covers the cost directly, so there’s typically nothing to pay out of pocket.
We work with veterans managing musculoskeletal injuries, chronic pain, mental health conditions, and more. If you’re not sure whether your card or condition qualifies, we’re happy to help you navigate it. See our DVA funding information or give us a call.
It depends on your level of cover — extras cover that includes “natural therapies” or “allied health” will often include exercise physiology, but the rebate amount varies by fund and policy. It’s worth calling your fund and asking specifically about exercise physiology (not just physiotherapy — they’re billed differently).
Most major funds do offer a rebate, which can significantly reduce your out-of-pocket cost per session. We can process your claim on the spot with a HICAPS terminal. Check our private health funding page for more detail, or bring your card along and we’ll run it at your first appointment.
If your injury is in the acute stage (think: fresh sprain, post-surgery, still swelling), physio is usually first. But once you’re past that initial phase — and especially if you’ve plateaued or the pain keeps coming back — that’s exactly where we come in.
Exercise physiology for injury rehabilitation is about rebuilding the strength, movement patterns, and resilience so the injury doesn’t keep recurring. A lot of our clients come to us after physio hasn’t fully resolved things — and that’s not a criticism of physio, it’s just a different phase of recovery that requires a different approach.
That’s one of the most frustrating things to hear — and in most cases, it’s not the full picture. Exercise, done correctly and progressively, has strong evidence behind it for reducing pain, improving function, and slowing the progression of many chronic conditions.
Exercise physiology for chronic pain and chronic conditions is one of our core specialties. We’ve worked with clients managing diabetes, arthritis, fibromyalgia, persistent back pain, and more. “Manage it” doesn’t have to mean “put up with it.” Book the free call and let’s talk about what’s actually possible for your situation.
Absolutely. Exercise physiologists aren’t just for injured or unwell people — we’re also trained in sport science, programming, and performance. If you’re an athlete, a gym-goer, or just someone who wants to move and train better without guesswork, we can build a programme grounded in physiology rather than generic templates.
Our strength and athletic performance service is designed for people who want to train smarter — whether that’s hitting a personal best, returning to sport, or just building a body that holds up long-term.
